Return Policy

At Amir Roastery, we are committed to providing our customers with the finest quality products and an exceptional shopping experience. We understand that sometimes, you may need to return a product for various reasons. To ensure a hassle-free return process, please review our return policy below.

1- Returns Eligibility
- We accept returns only for non-food and non-nut products.
- Food and nut products, due to their perishable nature, cannot be returned.

2- Condition of the Product
- To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.
- Any damaged or used items may not be eligible for a return.

4- Return Process:
- If you have an eligible product for return, please contact our customer support team at orders@amirroastery.com or (613) 836-7555 to initiate the return process.
- Our team will provide you with instructions on how to return the product.

5- Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges will be subject to product availability. If the requested replacement is not available, a refund will be processed.

6. Return Shipping:
- You will be responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective product.

7- Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return and replacement at no extra cost.

8- Cancellation Policy:
- If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped.

9- Contact Us:
- If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at orders@amirroastery.com or (613) 836-7555.

Please note that Amir Roastery reserves the right to update or modify this return policy at any time. We recommend reviewing this policy before making a purchase to ensure you are aware of our current terms and conditions.

Thank you for choosing Amir Roastery. We appreciate your trust in our products and services.